Privacy Policy

1. Who We Are

Hospinq is a software platform that helps hotels provide digital guest information and a virtual assistant via QR codes. For any questions regarding this Privacy Policy, you can contact us at: Email: [your email]

2. What Data We Collect

2.1 Hotel Users (Dashboard)

When hotel staff create and use an account, we may collect: name and email address, authentication data (managed securely via Supabase), hotel information provided by the user, uploaded content and documents. This data is necessary to provide and manage the Service.

2.2 Guests (QR Page)

Hospinq does not intentionally collect personal data from guests. Guests may interact with the virtual assistant by asking questions. These interactions are stored anonymously, are not linked to identifiable individuals, and do not require account creation. Hotels are responsible for ensuring that no personal guest data is included in uploaded content.

3. Chat & AI Usage

Guest questions and assistant responses may be stored to improve the quality of the Service, generate anonymous usage insights for hotels, and monitor and improve system performance. AI-generated responses are based exclusively on information provided by the hotel. Hospinq does not use chat data to identify individual guests.

4. Uploaded Documents & Content

Hotels may upload documents such as menus, guides, or internal policies. Documents are stored securely, used only to provide responses for the same hotel, and are never shared between hotels. Hotels remain solely responsible for the legality and accuracy of uploaded content.

5. Cookies & Tracking Technologies

Hospinq uses cookies and similar technologies to improve the Service.

5.1 Essential Cookies

Required for authentication, session management, and core platform functionality. These cookies cannot be disabled.

5.2 Analytics & Usage Tracking

With user consent, we use Google Analytics and Hotjar to understand usage (pages visited, device/browser types, heatmaps, anonymous session recordings). These tools are used with anonymization where possible and only after explicit consent.

6. Legal Basis (GDPR)

We process personal data based on contractual necessity (providing the Service), legitimate interest (improving the platform), and user consent (analytics and tracking cookies).

7. Data Storage & Security

Data is stored using trusted third-party infrastructure providers. We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or misuse.

8. Data Retention

Account data is retained while the account is active. Anonymous chat data may be retained for service improvement. Uploaded documents remain stored until deleted by the hotel. Users may request deletion of their data at any time.

9. Third-Party Services

We rely on third-party services for hosting, authentication, analytics/usability, and AI responses. These providers process data only as required to deliver the Service and in compliance with applicable data protection laws.

10. Your Rights (GDPR)

If you are in the EU, you may request access, correction, deletion, restriction/objection to processing, or data portability. To exercise these rights, contact: [your email].

11. Children’s Privacy

Hospinq is not intended for children under 16, and we do not knowingly collect their data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page; continued use constitutes acceptance.

13. Contact

For privacy-related questions or requests:
Hospinq
Email: info@hospinq.com
Website: https://hospinq.com