FAQ
Frequently asked questions
Everything about Hospinq for guests and staff in one place.
Hospinq is a digital guest assistant for hotels. Each room gets a QR code that guests can scan to instantly access useful hotel information like WiFi, check-in and check-out times, services, and a smart chat assistant — without installing any app.
Guests scan the in-room QR code with their phone camera and land on a private hotel page. They can see essential info, ask questions through chat, and get instant answers based on official hotel content — no app download required.
The assistant answers using only hotel-provided info: WiFi details, check-in/out times, breakfast and restaurant info, parking, policies, and anything in uploaded documents (PDFs, menus, guides). If it lacks the answer, it suggests contacting reception.
No. It is strictly limited to the hotel’s content and documents and will never invent information.
No. Everything works in the browser after scanning the QR code.
Yes. Hotels can upload their logo, manage and reorder info blocks, add custom content, and upload documents like menus or guides. Changes reflect instantly on the guest page.
Most hotels set up in under 10 minutes: create your hotel, add rooms, add key information, then print and place the QR codes.
Yes. Try Hospinq free for 30 days, no credit card required.
After the trial, guest access can continue (depending on configuration), but editing and adding new information is restricted. Upgrade anytime to keep all features.
Hospinq costs 29€ per month per hotel with unlimited rooms, unlimited QR codes, no per-message fees, and no contracts. Cancel anytime.
Absolutely. It is designed for boutique hotels, small/medium hotels, apartments, and guesthouses, reducing repetitive questions and saving staff time.
Only anonymous questions are logged to improve the service. No personal guest data is collected.
Currently one main hotel account is supported. Multi-user access is planned for future versions.
The assistant replies in the guest’s language automatically, even if documents are in another language.
If information is missing, the assistant guides guests to contact reception so the experience stays positive.