Cookie Policy

1. What are cookies?

Cookies are small text files stored on your device to remember your preferences, enable core functionality, and help us improve the experience.

2. How we use cookies

We use cookies to keep you logged in, secure your session, remember preferences, and understand how our website and guest pages are used.

3. Types of cookies we use

• Strictly necessary: Required for the site to function (authentication, security, load balancing).
• Preferences: Remember language, layout, and cookie consent choices.
• Analytics: Help us measure performance and improve the website.

4. Analytics tools we use

We use analytics to understand how visitors interact with Hospinq so we can improve reliability and usability.

• Google Analytics: Provides anonymized statistics about page views, navigation, and device types. Data is processed under Google’s terms and retention settings.
• Hotjar: Helps us see aggregated interaction patterns (heatmaps, session insights) to improve usability. Hotjar masks personal data by default.

These tools place cookies to identify repeat visits, track usage trends, and help us detect friction in the product. We do not use them to build personal profiles of guests.

5. Third-party cookies

Some third parties (e.g., analytics providers) may set cookies when their services are used on our site. They are responsible for their own processing under their privacy policies.

6. Managing your preferences

You can manage cookies in your browser settings by blocking, deleting, or limiting them. Blocking strictly necessary cookies may impact core functionality such as login or staying signed in.

7. Your consent

Where required, we request your consent for non-essential cookies (such as analytics). You can withdraw consent at any time by clearing cookies in your browser or adjusting settings.

8. Data retention

Cookies have varying lifetimes. Session cookies expire when you close your browser. Persistent cookies remain for a defined period unless you delete them sooner. Analytics data is retained according to each provider’s configuration and legal requirements.

9. Updates to this policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. We will indicate the “Last updated” date above and post the revised policy on this page.

10. Contact

For questions about cookies or privacy, contact:
Email: privacy@hospinq.com
Website: https://hospinq.com